Trio Wibowo | Data Analyst Portfolio

Data Analyst

May 2020 - Present

• Created an automated system to classify the top 5% of high-revenue users for priority service, reduced churn rate by 25%, and increased virtual product revenue by 9%.
• Collaborated with cross-functional teams (Product and Support) to implement automation and admin call features in the marketplace return process, reducing required interactions for resolution by 60%.
• Worked with the business and AI teams to develop a chatbot for automating phone number change requests in the Mitra Bukalapak apps, achieving a 46% resolution rate.
• Optimized data models and query logic for faster retrieval and greater accuracy in migrating 141 reports, reducing project completion time by 20%.
• Designed ERD schemas, ETL workflows, and interactive dashboards using Tableau to identify growth opportunities at PT Buka Tumbuh Berbagi (BTB), resulting in a 30% increase in data-driven decision-making.
• Optimized platform emails, in-app messaging, and outbound calls with campaign vouchers to meet sample size targets, increasing user participation in product and service evaluations by 10%.
• Developed data-driven solutions to support strategic decision-making, primarily analyzing customer behavior to enhance satisfaction across products and services.

Operation Delivery Monitoring

August 2018 - May 2020

• Execution of 3000 transactions pending over 5–9 days and ensuring 97% of transactions were solved.
• Used SQL to collect transaction data, speeding up follow-ups with delivery partners on issues by 80% over manual entry.
• Provide weekly and monthly reports for evaluation and feedback to delivery partners, providing data-driven insights to enhance transaction processes.